Charmed Stores.com - Custom made Business cards, scratch-offs, invitations, labels, candy wrappers

Always allow 14 business days from the time of approval for your order to arrive.� I try to have items mailed sooner if possible.� During holiday seasons orders may take up to 3 weeks.� If you are in need of an item at a sooner date contact me first for additional info, extra charges may apply.� I consider rush orders when you HAVE TO have your materials sooner than 14 business days, excluding Holidays, Saturdays & Sundays.

Business Hours/Days

Business days are considered Monday thru Friday.� Shipping is also done on Saturdays but I can't also guarantee that your items will be delivered on a Saturday.�

Refunds

Refunds are only given if there is a printing error. Claims must be made within 7 days of receiving shipment, I go by the tracking information. Refunds are voided if you sent your approval after 72hrs and items were printed as is.

Confidentiality

Your information is NOT sold, or shared with a third party. This includes all purchases you have made. All information is used by me to help serve you better. I take pictures of all items, all of your personal information is blacked out. I try to include your url with the pictures.

FAQ's

Q: I have my own image/logo/design, can you use that for my materials?

A: YES!! All images must be at least 300dpi. This is so that when they are resized there is little or no distortion.

Q: Do you do custom orders?

A: Yes, you can submit a custom order form, be sure to include all info and you will be contacted by email.

Q: I have a specific item in mind but don't see it on your site, can you help in making it?

A: SURE!! I love working on new ideas, send me an email what you are looking for and we can take it from there.

Q: Can I see a picture of my item before it is mailed?

A: Yes, before printing your item I will send you a generated image for final approval. You have 72hrs to approve your item, if I do not receive approval within this time frame I will ship your order as is.

Q: Do you ship out of the US?

A: No, currently we only ship within the United States & Canada. We are looking to change this soon, so check back often.

Q: Can I get samples of your products?

A: Yes, on most products. Samples will have misc. info printed on them. Samples are limited to one per household and/or mailing address. You can order them here.

Q: Your prices seem lower than many others, does that mean your work is not as good?

A: No, not at all. Since I am a work at home mom, I am able to make my own prices. I only use the best materials and all items are printed using a laser printer.

Q: Can you provide rush/express delivery?

A: Yes, rush/express delivery is available for additional charges. I consider rush/express orders when they need to be delivered within 2 days of ordering. Please email us prior to ordering to discuss the projects and charges.

Q: I am just starting my business and don't have the available funds to order materials to get going, do you offer payment plans?

A: Yes, this is done on a case by case basis. Check the Layaway Plans page for more info and to contact me.

Q: I'm in a hurry and need my materials in a week, can you make this happen?

A: In most cases, yes, there is an additional charge of $20.00.� This does not include rush orders on catalogs. You can contact me to give me the specifics.

If you still have a question regarding anything feel free to contact me anytime.